I've had challenges With all the Tech Support for the home World-wide-web in addition so complicated we put in in excess of an hour coping with a difficulty. I’ve been owning for months and months.
• I used to be bounced among several agents, my phone calls were disconnected, and I obtained inconsistent information pertaining to my agreement and savings.
Nonetheless, the very best just transpired. After conversing with Telus small business, I wasn't happy with the strategy offered and questioned for being tranferred on the LOYALTY dept. She adjusted the price of the information system but amplified the cost of the cell phone for any net of -$one. WHAT A JOKE!!!
@chris14 I desired to distinct up some inaccurate information. We are going to fix TELUS owned downed lines at no charge. We're going to only eliminate the road absolutely for building/renovation functions but there's a charge included. We despatched you A non-public concept in the event you want to move ahead with both circumstance.
• I originally renewed my agreement following Talking having an agent named Abdul, who gave me a deal that I accepted, although it couldn’t match a proposal from Rogers.
I might also like to understand why this was taken out? Looks Silly that we now have to simply call tech support to do a thing that we failed to want the for previously
If my concerns are certainly not tackled, I might be forced to escalate this further more, which include towards the Business in the President, the media, and the Better Enterprise Bureau.
after the agent review my account he said I can not provide you with a deal or credits like you have now with all your exiting account, so i just gave up and hangup the cellular phone.
I have never been so annoyed with a company. It really is impossible to obtain solutions from Telus. My Invoice has been modified many moments considering the fact that signing up with them a 12 months in the past after a promoter arrived to our door and drew us in with enticing delivers. She even claimed Telus would pay for Shaw's deal penalty to move us in excess of. I regret each individual second of moving. It will require up the vast majority of afternoon to talk with somebody at Telus. Hold periods estimate an hour or so only being forwarded to someone and put on maintain for one more hour. My contract arrangement reveals what my bill should be Nevertheless they arbitrarily improve my Monthly bill to a hundred.
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I would love a get in touch with from somebody that has some selection building electrical power on how I can near my accounts and be accomplished with Telus.
My pro is a VERY patient gentleman. He taught me how to fix my problem in many quick actions. What’s a lot more, he guided me by means Telus customer service of each individual action, in some cases much more than after. I am really grateful!
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